Luna & Moon

How do I make a purchase on Luna & Moon's website?

We have simplified the shopping process for you; it's so easy:

  1. Use the GIRLS or BOYS links on the main header menu. GIRLS will reflect our clothing selection for girls and BOYS will reflect our clothing selection for boys.
  2. Once you have found an item, choose your size from the drop down list and click on the 'ADD TO CART' button.
  3. Click on the 'CHECK OUT' button if you wish to proceed with your purchase or on the 'CONTINUE SHOPPING' button if you would like to continue to view/add more items in your cart.
  4. Click on 'PROCEED TO PURCHASE' to complete your order.
  5. If you have discount code, remember to apply it at checkout.

Please get in touch with us if you encounter any problems while shopping on our website.

 

What are the payment types you accept?

We accept VISA, Mastercard and American Express credit cards. If you would like to make a bank transfer, get in touch with us!

 

Can I select the currency which I would like to pay in?

Not at this present moment. All prices on our website are in Singapore Dollars (SGD). You may like to use XE online calculator to get an approximate price in your home currency (please note that the amount may differ from what your bank/credit card company may charge you due to the exchange rates offered by each institution).

  

Can I change or cancel my order?

We are unable to cancel your order once our system captures the order. However, if you would like to add items or change sizes, please contact us within 3 hours of placing your order. We will try our best to help you with the change. If you decide that you do not want the order anymore, you will need for it to be delivered to you and then returned to us. Please check our 'Returns and Exchanges' section for more information.

 

How do I care for my beautiful Luna and Moon pieces?

Really simple! Just follow the care instructions provided to you. Care instructions will either be on the care label attached on the clothing itself or on a Care card when you receive your item.

 

Do you offer Gift Cards? 

No, we do not offer gift cards at this present moment.

 

I am worried about security and privacy issues when shopping on your website. Can you please assure me that everything will be okay?

It is important for us to make your shopping experience on our website a pleasant one.  Rest assured that we work with one of the biggest e-commerce platform to ensure that your shopping cart is secured and that our website is SSL certified. All our customer's information is kept private and confidential; no information will be released to any third party except your addresses and phone numbers which may be passed onto courier companies for delivery purposes.

 

Got more questions but unable to find an answer on our website?

Please contact us through our 'Customer Care' page. We will be more than happy to provide you with an answer.